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LIVENOC · alarm, call, SMS, ticket

XWatch Gets the Zabbix alarm to the right person

XWatch takes the alarm from Zabbix and runs the on-call scenario you drew, step by step: it calls the right person, moves to the next if nobody answers, sends an SMS and opens the ticket once someone takes it. It never touches your servers or network devices; it watches, tells people and records.

What it does

  1. 01

    Filters the alarm

    You decide which severity, at which hours, on which device group starts a scenario; the rest is recorded quietly.

  2. 02

    Calls the on-call person

    It calls the on-call list in order. On the phone, a key press takes the incident or passes it on.

  3. 03

    Escalates when nobody answers

    If nobody picks up it texts the list, then moves up a level. The waiting times are written in your scenario.

  4. 04

    Opens the ticket

    Once someone takes it, it opens the ITSM ticket and notes the alarm details and the call history on it.

  5. 05

    Follows the close

    When Zabbix reports the problem resolved, it adds a note to the ticket and records how long it stayed open.

  6. 06

    Gathers alarm storms · coming

    It joins alarms from the same root into one incident with AI, so the team is called once.

How it works

  1. Detects

    Zabbix reports a problem; XWatch finds what your scenario says for that alarm.

  2. Plans the action

    Who is called, in what order and how many minutes apart is written in your scenario; XWatch sets up that sequence.

  3. Hands you the control

    A person takes the incident: by key press, SMS reply or link. XWatch only tells people.

  4. Records it

    Every call, SMS and answer is written to your portal and the ITSM ticket, to the second.

What it never touches

  • It changes nothing on your servers, network devices or configuration.
  • In Zabbix it writes only the acknowledgement and a comment, and only if you allow it.
  • It calls or texts nobody who is not in the scenario.

What it connects to

Source
Zabbix 6.4 or later
Tickets
ServiceNow, Jira Service Management, ServiceDesk Plus
Calls, SMS
Netgsm, Verimor, Twilio

Let us talk through how the agent would run in your own environment.

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